General terms and conditions of the Hotel Diamant Spa Resort in S. Cristina

To ensure that your stay with us is a complete success, we have summarised the most important information for you.

Diamant-Card: Our promises for the future

With the Diamant Card our loyal house guests receive special discounts and premium offers. The Diamant-Card represents a certain value through the registered diamonds, which are provided by the Hotel Diamant. For every € 500.00 per room (without extras) spent at the Hotel Diamant in S. Cristina, the guest receives one diamond!

When obtaining 16, 32 or 48 diamonds can be redeemed:

• 16 collected diamonds = 5 % special discount
• 32 collected diamonds = 12 % special discount
• 48 diamonds collected = 18 % special discount

The Diamant-Card is valid for 3 years from the date of issue. Our guests can collect diamonds during these 3 years. The achieved discount must be redeemed within 4 years from the date of issue. The diamonds can only be redeemed within the specified periods.
The Diamant-Card is given to the guest in the Hotel Diamant (1 Card per room). The value of the accumulated diamonds on the Diamant-Card is not redeemable in cash - legal action excluded. The Diamant-Card is personal and is not transferable to other persons.
The services offered can be adapted or changed at any time at the operator's request.

Check-in / Check-out

The room is available from 2 p at your arrival day.
We ask you to vacate your room by 10.30 am on the day of departure.

Internet

Free Wi-Fi in the hotel.

Dog

15,00 Euro per day without food (dogs are not allowed in the dining room and SPA area).

Payment services

We have good news for all owners of an electric car! In the garage there is a charging station 22kW, where you can charge your car. Subject to charge.

Garage (binding)

7,00 Euro per day

Ski pass

It is possible to make the ski pass directly at the hotel.

Bank account

Cassa di Risparmio di Ortisei
BBAN : A 06045 58680 000000563000
IBAN : IT20 A060 4558 6800 0000 0563 000
BIC : CRBZIT2B060

Cancellation policy

Special conditions for stays before October 2020
Free cancellation of the booking until 10 days before arrival

Standard conditions
If you cancel your holiday, the following cancellation fees apply:

• Within 30 days prior arrival 0%
• From 29 to 15 days prior arrival 30% of the booked stay
• From 14 to 6 days prior arrival 50% of the booked stay
• Less than 5 days, no show or early departure 100% of the booked stay

Cancellation insurance